Video issues

* Check that the camera is selected and enabled during a call:

I can't use the camera on Keet

Verify that you have granted Keet the necessary camera permissions.

  • Verify that you have granted Keet the necessary camera permissions.
  • Desktop: 'Settings' / 'Privacy & Security' / 'Camera' / 'Keet'
  • Mobile: 'Settings' / 'Apps' / 'Keet' / 'Permissions'

X Mobile: 'Settings' / 'Apps' / 'Keet' / 'Permissions'.

  • Test the camera in other apps to ensure it's functioning properly.

Video quality is low

  • Adjust video quality settings during the call on Desktop. Click on the dropdown button next to the camera icon to change video quality.

Adjust video quality settings during the call on Desktop.

  • Ensure that you and your contact have a stable internet connection.

I want to use my rear camera during a call

To switch cameras when calling from your mobile device, tap 'Flip camera' [��] icon

To switch cameras when calling from your mobile device, tap 'Flip camera' �� icon.

If you are experiencing further issues, please submit a bug report to the 'Bug Bandits' group and our team will look into it.

On this page