Keet SupportTechnical Support & Troubleshooting
NotificationsGo to 'Profile' / 'Notifications' to specify how and when you receive notifications and customize sound and ringtone.Profile RecoveryIn Keet, the recovery phrase is a human-readable backup of 24 random words that lets you restore your profile if you lose your device or reinstall the app.Delete ProfileTo delete the Keet profile from a device and wipe all application data, go to 'Profile' / 'Settings' / 'Privacy and Security' / click 'Reset app'.Keet App issuesHere are the basic steps to take if you are experiencing app issues.Sound issuesEnsure the microphone is enabled and not muted:Video issuesCheck that the camera is selected and enabled during a call:Other IssuesWhen you open your profile, you’ll see the current network status.Submit a ReportKeet runs without servers and does not store any information we could use for troubleshooting. 🔐LanguagesGo to 'Profile' / 'Languages'. Select the preferred user interface language from the list: