Sound issues

My contact can't hear me

• Unmute the microphone in the call options panel:
  

  

• Verify that Keet has the necessary microphone permissions on your device.

• Desktop: 'Settings' / 'Privacy & Security' / 'Microphone' / 'Keet'
• Mobile: 'Settings' / 'Apps' / 'Keet' / 'Permissions'

• Please note that after the update or reinstall the OS may request microphone access once again.

• Test the microphone in other apps to rule out hardware issues.

I can't hear the other person on a call

• Check your device’s volume settings.
• Verify that your contact has the Microphone enabled and unmuted:

• Ensure speakers or headphones are properly connected.
• Restart or re-enter the call if the issue persists.

Sound quality is low

• Make sure both you and your contact have a stable internet connection.
• Check that the correct audio device is selected:

• If using Bluetooth headphones, confirm they are connected and Keet has permission to access nearby devices.
• If the issue continues, try restarting or re-entering the call.